Unless otherwise stated, delivery within Germany usually takes 3–5 business days. International orders are typically delivered within 5–7 business days – each calculated from the date of order confirmation.

Please note: No deliveries will be made on Sundays or public holidays.

If you order multiple products with different delivery times, your order will be shipped once all items are ready. The delivery time is based on the item with the longest shipping time.

This can occasionally happen — for example, if your spam filter blocks the email.

Please first check your spam or junk mail folder to see if the confirmation email ended up there.

Didn’t find an email or need further assistance?

Feel free to contact our customer service — either via the chat button at the bottom right of the shop or by email.

Please include your full name and the items you ordered so we can assist you as quickly as possible.

No, unfortunately, changes are no longer possible once your order has been placed.

Please make sure to carefully check all details before completing your purchase.

If you haven’t received a shipping confirmation yet, feel free to contact us via the chat button or by email to request a change to your delivery address.

Please note, however, that we cannot guarantee your request will be processed in time.

Don’t forget to include your order number in your message so we can assist you as quickly as possible.

If you haven’t received a shipping confirmation yet, you can cancel your order via the chat button or by email.

Please note, however, that there may be overlaps, and we cannot guarantee that your request will be processed in time.

Please reach out to us via e-mail or using our chat button.

With our Click & Collect option, you can pick up your order directly at the merchandise store in Downtown during the festival.

When collecting your order, please have your order number ready. This way, you can receive your items without any shipping costs.

You can find the exact location of the pickup point in our app on the City Map. 📲

Standard Shipping with DHL: Delivery within 3-5 business days within Germany.

Click & Collect: Pickup on the festival grounds. You can find the exact location of the pickup point in our app on the City Map. 📲

Orders with a value of €75.00 or more qualify for free shipping.

For orders below €75.00, shipping costs range from €5.90 to €8.90 per order. The exact shipping costs are calculated at checkout based on the package weight.

International Shipping

Shipping rates for international deliveries start at:

• Switzerland: €26.95
• Europe: €17.50
• International destinations: upon request only

Please note that additional customs duties, taxes, or import fees may apply for deliveries to countries outside the European Union. These charges are the responsibility of the recipient.

We ship within Europe and Switzerland.

For deliveries outside these countries, please contact us directly. Shipping costs will be adjusted accordingly.

Shipping usually takes 2–3 business days after the order has been handed over to DHL.

During peak periods such as November and December or around public holidays, delivery times may be longer.

Please note: The processing time before shipping may be extended up to two weeks before and after the festival, which can delay the overall delivery time. We kindly ask for your understanding.

In total, delivery usually takes 3–5 business days from the time you receive your order confirmatio

Yes, delivery to a DHL Packstation is possible, as our shipping partner is DHL. Please enter the appropriate information in the shipping address fields.

In line with our commitment to sustainability, we package most of our products in recycled polybags and primarily use recycled DHL cardboard boxes for shipping.

Some items are shipped without recycled polybags to further reduce the use of packaging materials. By doing so, we help minimize the consumption of new resources and reduce the environmental impact of our packaging.

You can easily track your order. Simply click on the tracking link in the shipping confirmation email we send you.

You can return your order within 14 days of receiving it. It is important that the goods are shipped no later than 14 days after the delivery date – the postmark date applies.

Please make sure the parcel is sufficiently stamped and, if possible, use a tracked shipping service so you can follow your return shipment. Return shipping costs are to be covered by the customer.

You are only liable for any loss in value of the goods if this is due to handling beyond what is necessary to check their quality, characteristics, and functionality.

Return address:

Monta Germany GmbH
Parookaville Merchandise
Regioparkring 30
41199 Mönchengladbach
Germany

14 days from the delivery of your order.

Yes, this is possible. Please mark the corresponding return reason on all return forms and include them along with the items from the different orders in one package. This way, we can correctly assign and process your return quickly.

You can easily track your return by entering the tracking number, which you will receive when you drop off the package at the DHL service point, into the DHL tracking system online. Once your return has been received and processed, we will notify you by email with an update on the status.

The corresponding amount will be credited back to your gift voucher. You can continue to use the same voucher code for your next order.

Unfortunately, a direct exchange is not possible. You would need to place a new order and return the unwanted item to us.

We offer various payment methods, including credit card, PayPal, and direct bank transfer. Please choose the one that suits you best during checkout.

Please send us a request via the contact form, chat button, or by email.

Scroll down during checkout, select 'Credit Card' as your payment method, and enter the required information found on your credit card. Refunds will always be issued to the original payment method used.

Choose PayPal Express Checkout during checkout – this way, you don’t need to enter your address, as it will be automatically provided by PayPal. Alternatively, you can scroll down in the checkout, select PayPal, and enter the required information. Refunds will always be issued to the original payment method used.

At checkout, you will find a field where you can enter either your gift card or discount code. Then click “Apply” to activate the code.

NOTE: This voucher cannot be redeemed at the festival store counters.
Redemption is only possible in the online shop.

As soon as we have inspected your return in our warehouse, we will process the refund immediately. You will be notified via email about the status. The refund will always be issued to the original payment method used.

Whether sold-out products will be restocked mostly depends on the individual items. We generally only stock a specific quantity for online and event sales. Restocks are made on a product-specific basis and are not planned far in advance. However, you can use the notification feature on the product pages to be informed when the item is available again. Due to returns, currently sold-out items may be available again within 1-2 weeks.

Go to the product page of your desired item and scroll down to the 'Fit' section. There, you’ll find the measurements for our fit. Additionally, we always provide the sizes worn by our models and their heights to help you choose the right size.

Go to the product page of your desired item and scroll down to the 'Fit' section. There, you will find the fit details for the item.

We have our products manufactured in Asia and Europe.

Go to the product page of your desired item and scroll down to the 'Materials & Care Instructions' section. There, you will find all the relevant details.

The gift voucher is valid for 3 years from the end of the year in which it was issued.

No, the gift voucher can only be redeemed in the official online merchandise shop. It cannot be used in the festival stores or in the ticket shop.